Uncommon Sense Common Nonsense Organisations PDF Baa4c2691

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Uncommon Sense, Common Nonsense: Why Some Organisations Consistently Outperform Others PDF




by Jules Goddard : Uncommon Sense, Common Nonsense: Why Some Organisations Consistently Outperform Others

ISBN : #1846686024 | Date : 2013-12-10

Description :

PDF-f195a | This is for managers who know that their organizations are stuck in a mindset that thrives on fashionable business theories that are no more than folk wisdom, and whose so-called strategies are little more than banal wish lists.It puts forward the notion that the application of uncommon sense—thinking or acting differently from other organizations in a way that makes unusual sense—is the secre… Uncommon Sense, Common Nonsense: Why Some Organisations Consistently Outperform Others


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Uncommon Sense, Common Nonsense: Why Some Organisations Consistently Outperform Others by by Jules Goddard

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Thinking of… Offering a Cloud Solution? Ask the Smart Questions PDF




by Gotts Ian : Thinking of… Offering a Cloud Solution? Ask the Smart Questions

ISBN : #0956155618 | Date : 2009-07-10

Description :

PDF-9d86a | The whole “Thinking of” series focusing on the Smart Questions is a brilliant concept. These books encourage an informed debate rather than prescribing a specific path which may not be the right one for your business. This book is an invaluable resource for ISVs. The authors have done a great job in articulating the opportunities and the challenges ISVs face in this transition to a Software plus S… Thinking of… Offering a Cloud Solution? Ask the Smart Questions


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Thinking of… Offering a Cloud Solution? Ask the Smart Questions by by Gotts Ian

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Negotiate: The Art of Winning PDF




by Harry A. Mills : Negotiate: The Art of Winning

ISBN : #0566072874 | Date : 1991-07-11

Description :

PDF-4fd8d | Aimed primarily at those involved in negotiation, this text attempts to provide the skills and strategies necessary to become a master negotiator and includes examples drawn from business and labour negotiations to emphasize key points…. Negotiate: The Art of Winning


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Negotiate: The Art of Winning by by Harry A. Mills

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Executive Guide Call Center Metrics PDF A0a437688

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by James C Abbott : The Executive Guide to Call Center Metrics

ISBN : #1887355081 | Date : 2004-04-15

Description :

PDF-ee838 | As the cost of doing business increases, call centers and help desks are frequently moving overseas. How can your center remain competitive? Is pooling the best way to slash your wait times? James Abbott concisely answers these questions as he leads you through the world of process-centered customer service. Strategic and tactical terms, how to choose metrics to measure, and the miracle of Queuing… The Executive Guide to Call Center Metrics


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The Executive Guide to Call Center Metrics by by James C Abbott

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by Lizzy Ford : Arthur (Lost Vegas)

ISBN : #1623782619 | Date : 2017-04-04

Description :

PDF-e0bbf | As the presumed heir to Lost Vegas, Arthur has purposely ignored the depravity with which his father runs the city with the excuse he will change things once he is in charge. Traveling with his longtime rival, Marshall Cruise, at first reinforces the prejudices Arthur has adopted from his father. However, Marshall has saved his life twice, and Arthur can no longer deny what is in front of him. He … Arthur (Lost Vegas)


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Arthur (Lost Vegas) by by Lizzy Ford

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Dealing Difficult People Creating Success PDF Bee418fe2

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Dealing with Difficult People (Creating Success) PDF




by Roy Lilley : Dealing with Difficult People (Creating Success)

ISBN : #0749466944 | Date : 2013-03-03

Description :

PDF-c8236 | Moaners, fault finders, manipulators – these are just a few examples of the difficult people we put up with at work. However by understanding their motives and individual behaviours you can learn to manage aggression, avoid awkward situations and keep your cool. This second edition of the best-selling Dealing with Difficult People includes a brand new chapter on dealing with difficult people in th… Dealing with Difficult People (Creating Success)


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Dealing with Difficult People (Creating Success) by by Roy Lilley

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The 8th International Conference on Knowledge Management in Organizations: Social and Big Data Computing for Knowledge Management (Springer Proceedings in Complexity) PDF




: The 8th International Conference on Knowledge Management in Organizations: Social and Big Data Computing for Knowledge Management (Springer Proceedings in Complexity)

ISBN : #9402407081 | Date : 2016-10-14

Description :

PDF-45193 | The proceedings from the  eighth KMO conference represent the findings of this international meeting which brought together researchers and developers from industry and the academic world to report on the latest scientific and technical advances on knowledge management in organizations. This conference provided an international forum for authors to present and discuss research focused on the role… The 8th International Conference on Knowledge Management in Organizations: Social and Big Data Computing for Knowledge Management (Springer Proceedings in Complexity)


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Models Proposal Planning Writing 2nd PDF 9927c8b3c

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Models of Proposal Planning & Writing, 2nd Edition PDF




by Jeremy T. Miner : Models of Proposal Planning & Writing, 2nd Edition

ISBN : #1440833893 | Date : 2016-05-09

Description :

PDF-b39a7 | This book is an essential weapon for anyone looking for funding in the extremely competitive grantseeking world. It explains how and why to approach both public and private sponsors with not just information, but persuasion, for the best chance for success.• Provides a detailed discussion of pre-proposal contacts that identifies the questions that help to qualify potential funding sources and en… Models of Proposal Planning & Writing, 2nd Edition


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Models of Proposal Planning & Writing, 2nd Edition by by Jeremy T. Miner

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Effortless Experience Conquering Battleground Customer PDF C93f9665b

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The Effortless Experience: Conquering the New Battleground for Customer Loyalty (Your Coach in a Box) PDF




by Matthew Dixon : The Effortless Experience: Conquering the New Battleground for Customer Loyalty (Your Coach in a Box)

ISBN : #1469055589 | Date : 2014-03-18

Description :

PDF-e1fa6 | Conventional wisdom holds that to increase loyalty, companies must “delight” customers by exceeding service expectations. Some focus on dazzling them at the cost of neglecting to solve basic service problems-a big strategic mistake. Through extensive research and surveys, the authors have concluded that loyalty has much more to do with how well a company delivers on its basic promises than on how … The Effortless Experience: Conquering the New Battleground for Customer Loyalty (Your Coach in a Box)


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Great Customer Connections Psychological Exceptional PDF 80f8daa48

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Great Customer Connections: Simple Psychological Techniques That Guarantee Exceptional Service PDF




by Richard S. Gallagher : Great Customer Connections: Simple Psychological Techniques That Guarantee Exceptional Service

ISBN : #0814473083 | Date : 2006-05-19

Description :

PDF-355d3 | Good customer service might seem like a matter of attitude, but with a little knowledge of basic behavioural psychology, any service rep or team can dramatically improve service quality. “Great Customer Connections” presents a step-by-step program that takes proven psychological principles and turns them into easy-to-apply practices – so each customer interaction becomes a peak experience…. Great Customer Connections: Simple Psychological Techniques That Guarantee Exceptional Service


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Great Customer Connections: Simple Psychological Techniques That Guarantee Exceptional Service by by Richard S. Gallagher

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Shoppernomics Shorten Shoppers Routes Purchase PDF 2977ee84b

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Shoppernomics: How to Shorten and Focus the Shoppers’ Routes to Purchase PDF




by Roddy Mullin : Shoppernomics: How to Shorten and Focus the Shoppers’ Routes to Purchase

ISBN : #1472424859 | Date : 2014-09-19

Description :

PDF-72931 | The journey to purchase for the family shop or the B2B buyer is impacted by media, advice, packaging and trial. The sales and marketing challenge is what to say, and where to say it. Shoppernomics, based on research and case studies from US and UK, examines the path taken by the potential buyer. The authors describe the key drivers and barriers on the journey to purchase. They identify the need… Shoppernomics: How to Shorten and Focus the Shoppers’ Routes to Purchase


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Shoppernomics: How to Shorten and Focus the Shoppers’ Routes to Purchase by by Roddy Mullin

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Organized Business Interests Changing Environments PDF 0f7537ba6

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Organized Business Interests in Changing Environments: The Complexity of Adaptation (Globalization and Governance) PDF




: Organized Business Interests in Changing Environments: The Complexity of Adaptation (Globalization and Governance)

ISBN : #023021665X | Date : 2008-11-03

Description :

PDF-cb546 | A book on the path dependent and path creating structures and attitudes of business interest associations in a world of Europeanization and internationalization of markets. It includes empirical data on relational information used for network analytic purposes – drawn from hundreds of interviews with CEOs…. Organized Business Interests in Changing Environments: The Complexity of Adaptation (Globalization and Governance)


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Management Risk Guidance Practitioners 3rd PDF 255839a05

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Management of Risk – Guidance for Practitioners: 3rd Edition PDF




: Management of Risk – Guidance for Practitioners: 3rd Edition

ISBN : #0113312741 | Date : 2010-12-09

Description :

PDF-d00e4 | Every organization must find the right balance between opportunities and threats in managing its risks. M_o_R takes a best practice approach, which offers a structured and effective framework for risk management. Its aim is to help organizations to achieve their objectives by first identifying the risks, and then choosing the right response to the threats and opportunities that are created by unce… Management of Risk – Guidance for Practitioners: 3rd Edition


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Changing Employee Behavior Practical Managers PDF 884cc8273

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by N. Kinley : Changing Employee Behavior: A Practical Guide for Managers

ISBN : #1137449543 | Date : 2015-03-31

Description :

PDF-0b9c4 | An important part of every manager’s job is changing people’s behavior: to improve someone’s performance, get them to better manage relationships with colleagues, or to stop them doing something. Yet, despite the fact that changing people’s behavior is such an important skill for managers, too many are unsure how to actually go about it. This book reveals the simple, but powerful techniques for ch… Changing Employee Behavior: A Practical Guide for Managers


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Changing Employee Behavior: A Practical Guide for Managers by by N. Kinley

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Strengthening Information Control Systems Organisation PDF 15849f732

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Strengthening Information and Control Systems: The Synergy Between Information Technology and Accounting Models (Lecture Notes in Information Systems and Organisation) PDF




: Strengthening Information and Control Systems: The Synergy Between Information Technology and Accounting Models (Lecture Notes in Information Systems and Organisation)

ISBN : #3319264869 | Date : 2017-06-16

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PDF-2f74f | This book presents a collection of original research papers focused on the relationship between information technology and accounting and control models. The book discusses the importance of establishing a synergetic relationship between new information technologies (ERP, BI, web-based technology, data mining, XBRL, etc.) and new or renewed accounting models and tools (performance indicators, prev… Strengthening Information and Control Systems: The Synergy Between Information Technology and Accounting Models (Lecture Notes in Information Systems and Organisation)


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